FAQs

GENERAL

How are your lip products made?

All our lip products are handmade except our matte lipsticks, however all handmade products are made in a clean, sanitized area. We wash all of our tubes before fulfilling any orders and soak in sanitizer after.

 

Are your glosses Vegan??

Yes all our lip glosses are vegan and handmade. This ensures safety and precision.

How many times can i wear my lashes?

Hey Queen, Our lashes can be worn up to 25 times with proper care.

 

How do i store my lashes?

Hey Queen, Keep your lashes stored in the lash boxes they come with for safe storage.

 

SHIPPING

 

What is the refund policy?

Hey beautiful, due to the nature of products and for sanitary reasons we DO NOT offer refunds. However, you do have 3 days to exchange your lashes as long as they are untouched and sealed. We understand situations happen so please email or chat with us live for any more concerns or questions.

What is the cancellation policy?

You have up to 24 hours to cancel your order from the time it was placed, and receive a full refund. Orders can not be cancelled after the 24 hours time period.

How long is shipping within Canada?

Hey Queen, shipping usually takes 5-7 business days, unfortunately with covid-19 there may be a delay but we will work with every customer to ensure lashes are still delivered in a timely manner. Included in your shipping total is your handling, packaging and postage fees. BILLING AND SHIPPING ADDRESSES MUST MATCH. Please confirm and finalize your shipping address before submitting your order. All orders are shipped via Canada Post.

Do you Ship Internationally?

We ship worldwide.

Can i pick up if i live close?

 

I am still offering pickup, however please be advised, orders will be available after 48h hours.